Support

E-mail: hello@bthere.net

In the app: open Help & Support and choose Contact support. Pick a category (session issue, payment, account, technical or other), describe the problem, link the session if it concerns one, and attach a screenshot if it helps. You can follow your requests under My support requests.

We read every message and reply by e-mail to the address on your account. We do not publish a fixed response time.

• The e-mail address of your BeThere account.
• The session title and date, or the booking reference.
• What happened and what you expected.
• Your phone model, operating system version and app version.
• A screenshot, if it helps.

Never send your password, a one-time code or full card details. We will never ask for them.

Sign-in or password. Use the password-reset option on the sign-in screen; a reset link or code goes to your account e-mail and signs out your other devices. If the message does not arrive, check spam, then write to us.

Bookings and payments. Open your booking in the app to see its status, price and any refund. A booking is confirmed once payment is confirmed; this can take a short while. If you were charged and see no booking, write to us with the date and amount.

Cancellations and refunds. Your booking shows whether you can cancel and what refund applies. See the Terms of Use.

During a live presence session. Check your connection and that sound is on. Your microphone transmits only after the director grants it. If something feels unsafe, leave the session and tell us afterwards from Help & Support, linking the session.

Notifications. Manage them under Account, Notification Preferences, and in your device settings.

Your data and your account. See the Privacy Policy, or ask us to delete your account on the account deletion page.

BeThere is not an emergency service. If someone is in danger, contact your local emergency number first.

If something in the app or on this site is hard to use, tell us at hello@bthere.net and we will work on it.