Delete your account in the app
- Open the BeThere app and sign in.
- Go to Account, then Account & Security.
- In the Delete account section, choose Request deletion review.
- Enter your current password, tick the confirmation, and choose Request deletion review again.
Signing out of the app does not delete your account. If you cannot sign in, use the e-mail method below.
Delete your account by e-mail
Write to hello@bthere.net from the e-mail address on your account with the subject "Delete my BeThere account". If you write from a different address, we will ask you to confirm by replying from the account address before we act. Do not include your password.
What happens straight away
- Your access is disabled and you are signed out on every device.
- Your push notification tokens are removed, so the app stops sending push messages to your devices.
- Name sharing in live presence sessions and location sharing with staff are switched off.
- A review request is created for our team. In the app you see "Deletion review requested". Your account is not yet permanently erased.
What happens when the review is approved
Our team checks for open bookings, refunds and other obligations, then approves the deletion. On approval we delete:
- your Passport awards;
- the guest contact phone numbers you entered for guests;
- your profile photo, the account image that points to it, and the files stored in your media folder.
If you wrote to us by e-mail, we confirm by e-mail when this is done. Ask at hello@bthere.net for the status of a request at any time.
What we keep, and for how long
| Data | Deleted when | Why it may be kept |
|---|---|---|
| Passport awards, guest contact numbers, profile photo and media folder | When your deletion request is approved. Guest numbers are also erased 30 days after a session ends or is cancelled, if that comes first. | Not kept. |
| Push tokens and sign-in sessions | Immediately, when you request deletion. | Not kept. |
| Recordings (only if you permitted one) | Automatically 30 days after the session. | Private quality review. Withdrawing permission does not remove an existing recording early. |
| Account identity and profile details | After the review is complete and nothing requires us to keep them. We delete or anonymise them then. | Needed while bookings, refunds or disputes are open and to answer legal requests. |
| Bookings, payments, refunds and invoices | When the accounting, tax and legal periods that apply to them end, then deleted or anonymised. | We must keep financial records. Card data is held by Stripe, not by BeThere. |
| Support requests | With the account data above, once no dispute is open. | To resolve questions about earlier bookings or your deletion request. |
| Published reviews | Kept without your name once published; ask us to withdraw one. | Reviews are anonymous and help other participants. |
We keep retained records only for the reasons shown and do not use them for anything else. Other organisations that hold data for their own reasons, such as Stripe for payments, handle it under their own policies.
Remove only some data and keep your account
- Remove your photo, phone number, gender or other profile details in the app under Account, Personal Info.
- Turn off name sharing in sessions in your profile.
- Withdraw recording permission or microphone access at any time.
- Cancel a booking to have its guest contact numbers erased.
Questions
Write to hello@bthere.net. See also the Privacy Policy and Support.